Privacy Policy
Hangzhou Shiyue Automation Technology Co., Ltd. ("we", "us") respects and protects personal information. This policy explains how we collect, use, store, share and protect personal information when you visit this website, request a product demo, or use our medical software products and services, and how you can exercise your rights. Last updated: 23 September 2026.
1. Scope
This policy applies to this website and to the software products, implementation, training and support services we provide. Where a specific service is governed by a separate privacy notice or data processing agreement, that notice or agreement prevails.
2. Information we collect
Information you give us, such as the name, work email, organisation, role or department, city or region and enquiry details you submit through the demo request form, and information you provide by phone, email or other communication. Information collected automatically, such as IP address, browser and device type, operating system, pages visited, time spent, referring links and other log data.
3. How we use information
We use the information to respond to your enquiries and demo requests, provide and maintain our products and services, perform contracts and deliver customer support, improve our products and user experience, protect system and data security, conduct internal audit and compliance management, and meet our legal obligations.
4. Cookies and similar technologies
This website may use essential cookies or similar technologies to remember preferences such as language, measure visits and keep the site secure. You can manage or delete cookies through your browser settings; disabling essential cookies may affect certain features.
5. Sharing and entrusted processing
We do not sell your personal information. We share necessary information only to the extent required for the purposes described above, with authorised service providers, partners or affiliates, and require them to observe confidentiality and data protection obligations. We may disclose information where required by law or by a lawful request from a judicial or administrative authority.
6. Storage and cross-border transfer
Personal information collected and generated within the People's Republic of China is in principle stored within China. Where cross-border transfer is necessary, we follow the applicable security assessment or filing procedures and apply appropriate safeguards.
7. Data security
We protect personal information with technical and organisational measures such as encryption in transit, access control, role-based permissions, activity logging and audit, and we conduct regular security reviews. In the event of a personal data incident we will take remedial action and notify affected parties as required by law.
8. Retention
We retain personal information only for the shortest period necessary for the purposes described in this policy, unless a longer period is required by law or agreed with you. Once the retention period ends we delete or anonymise the information.
9. Your rights
Within the limits of applicable law you have the right to access, correct, copy and delete your personal information, to withdraw consent you have given, and to raise concerns or complaints about its processing. You can make such requests through the Contact page of this website, and we will verify your identity and respond promptly.
10. Information of minors
This website and our products and services are intended for medical institutions and related professionals, not for minors. Where personal information of a minor is involved, we will obtain consent from the guardian and apply stricter safeguards.
11. Changes to this policy
We may update this policy in response to legal developments or business changes. The updated version will be published on this page with a revised effective date; for material changes we will provide additional notice through an announcement on the site or another reasonable means.
12. Contact us
If you have questions, comments or complaints about this policy or the protection of personal information, please contact us through the Contact page of this website and we will reply as soon as possible.