Products
Smart Triage System
Robot and AI guided triage
A smart triage and guidance system for outpatient halls: a guidance robot acts as the interaction terminal, AI symptom triage recommends the right department, and indoor navigation, queue integration and health education cut the asking, walking and waiting.
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Core capabilities
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AI symptom triage
Patients describe their symptoms in natural language; after clarifying questions the system recommends a department and physician with guidance on what to bring. Rules are configurable per hospital department.
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Robot interaction terminal
The guidance robot handles face, ID card and insurance card recognition, voice Q&A and on-screen guidance, and can walk the patient to the target department.
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Integrated with queue calling
After triage the patient joins the right department queue automatically, with progress shown on screens, by voice and on mobile, so nobody queues twice.
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Health education and Q&A
While waiting, patients get health education plus answers about floors and hospital process, relieving pressure on service counters.
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Operations dashboard
Triage volume, department flow and peak hours form dashboards that support staffing and resource planning.
Specifications
| Deployment | On-premise or private cloud |
|---|---|
| Terminals | Guidance robot, self-service kiosk, mobile |
| Triage engine | Multi-turn symptom dialogue with configurable department rules |
| Interaction | Voice, touch screen, ID and face recognition |
| Integration | HIS registration, queue calling, indoor navigation |
| Data and security | Data kept on site, role-based access and audit trail |
What's included
- Triage engine and department rules
- Robot / terminal commissioning
- HIS and queue-calling integration
- On-site training and support
Let's look at your consultation workflow
Tell us about your departments and campuses, and we will walk through the process and give a live demo.
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